Retailing around the world is being transformed by the shift towards e-commerce and mobile commerce. The role of the store which for generations has defined retailing is now being questioned and many product sectors have shifted completely online.
For the UK, which for so many years has been viewed as one of the most dynamic retail markets, these changes have been even more accentuated. And yet, retailing in the UK continues to be a hugely important part of the economy through its contribution to GDP and as the biggest private sector employer. More than that, the new retail that is emerging rapidly in the UK with online retailers and established retailers shifting their channel mix is bringing in exciting new technologies and a greater level of innovation and sophistication than ever seen before.